This website is operated by Pam Slaats.  Throughout the site, the terms ''I'', “we”, “us” and “our” refer to Pam Slaats. Pam Slaats offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting my site and/or purchasing something from me, you engage in my “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using my website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. I reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to my website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

My website/webshop is hosted on Jouwweb. They provide me with the online e-commerce platform that allows me to sell my products and services to you.

currency

All prices on the website are shown in euros (€), inclusive of Dutch VAT. If prices are shown in other currencies they are converted from euros and are only an estimate. This means that the other currency price-estimates than euros will vary according to the current exchange rates. Your order will always be charged in euros and your bank will convert it to your currency using their own exchange rates. You can use a currency converter to calculate currencies and exchange rates.

vat & taxes

All prices are quoted inclusive of Dutch VAT; 21% (art prints and cards) or 9% (original artwork).

On international shipments, buyers are responsible for any customs, VAT, duties, tariff, import taxes or other surcharges that may apply on shipments. Pam Slaats is not responsible. Please consult your country’s customs or other proper authorities for information regarding receiving products from this webshop, to prevent an unexpected import costs from your country’s customs.

payment methods

Our webshop accept the following secure payment methods:

• IDEAL (Netherlands)
• PAYPAL (worldwide)
• BANCONTACT (Belgium)
• SOFORT (Europe)
• BANKTRANSFER*

*Your order can be paid directly by banktransfer. Please use your order number as the referencenumber. Your order will be processed as soon as I received your payment.

shipping and returns

I ship my originals, prints and cards worldwide. 

In case your country isn’t supported in the webshop, please send me a message so I can add your country to the list.

shipping costs

All orders are processed and sent from The Netherlands and are shipped by PostNL or DPD.

Shipping rates are calculated at checkout based on your address, your chosen shipping method and the size and weight of your order. 

I offer free worldwide delivery on orders of € 150 or more.

When a package ships internationally, buyers are responsible for any customs, VAT, duties, tariff, import taxes or other surcharges that may apply on shipments. Pam Slaats is not responsible. Please consult your country’s customs or other proper authorities for information regarding receiving products from this webshop, to prevent an unexpected import costs from your country’s customs.

order confirmation

When I receive your order I will send you an order confirmation via email. The confirmation is sent within 24 hours, if you have not received it within that period please send an email to art@pamslaats.com. 

packaging

Original Artworks are very carefully packaged. They are sent matted and framed, in order to protect the artwork as much as possible. If desired you can easily change the wooden frame when you receive the artwork. 

Fine Art Prints come protected in a plastic sleeve and wrapped with cardboard for protection. All prints are sent flat in a cardboard box.

Greeting Cards are packed in a biodegradable transparent sleeve made from plant material. They are send in a cardboard box.

I care a lot about sustainability and the environment, so I always aim to use recycled or eco friendly material for packaging and shipping. 

tracking

You will receive a tracking number as soon as your purchase has been shipped.

delivery time guidelines

I aim to send your product within 2-5 days after you have placed your order. Delivery outside the Netherlands may take up to 1-3 weeks.

International shipments may experience delays due to Covid-19. 

returns

In case you wish to return your order, you can do so within 14 days after receiving your order, starting from the day of delivery. If 14 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange. To be eligible for a return, your item must be in perfect condition, unused and undamaged. It must also be in the original packaging.

• All returns need to be notified at Pam Slaats by email first (art@pamslaats.com). Please quote your order number, name and address as used in the original order.
• Only regular priced items may be refunded, unfortunately sale items and personalised artwork cannot be refunded.
• The original shipping costs cannot be refunded.
• Return shipping is payable by the buyer. Note that VAT, additional taxes, duties and other import expenses that may apply again are not covered. 
• Don’t forget to write your order number, name and address on the return package.
• Returns are at risk of the buyer, I am not responsible for loss or damaged packages of returned products. Please save your track&trace code of the return package as proof of posting.
• I must receive the product in perfect and unused condition, in the original packaging.

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund (minus the original shipping costs) will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

exchanging products

Exchanging an item is possible. Please note that you will be responsible for paying additional shipping costs.

If you wish to exchange your product, please notify me by email first (art@pamslaats.com).

damage

In the unfortunate situation that your order arrives damaged or incorrect, please contact me at art@pamslaats.com within 24 hours after receiving your order. Please send me the information and documentation describing the fault before sending the product.

All orders are taken care of personally and send in good condition. I am not responsible for damage due to transport or loss, nor delay of delivery due to second or third parties. 

privacy policy

Your submission of personal information through the store is governed by my Privacy Policy. The Privacy Policy is considered part of this Agreement.

disclaimer